Order can also be placed over the call or whatsapp @ 88 77 77 9770



How do I register?

You can register by clicking on the "Sign Up" link at the top of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on kiranaworld.in is absolutely free.

Do I have to necessarily register to shop on kiranaworld?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one kiranaworld account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your kiranaworld account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one kiranaworld account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.


Account Related

What is My Account?

My Account is the section you reach after you log in at kiranaworld. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your kiranaworld account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

What is Order History?

Order History is a comprehensive list of all the items previously ordered by you on kiranaworld.in. This enables you to shop quickly and easily in future.


What are the modes of payment?

You can pay for your order on kiranaworld.in using the following modes of payment:

  1. Cash on delivery
  2. Credit and debit cards (VISA / MasterCard / Rupay)
  3. Internet Banking
  4. Payment Wallet (Google Pay, Phone Pay, Paytm etc.)


Are there any other charges or taxes in addition to the price shown?

There is no hidden charges. However, GST will be applicable as per Government Regulations. GST registration number of kiranaworld.in (shanti retails) is 20DSYPM2888F1Z7.


Is it safe to use my credit/ debit card on kiranaworld?

Yes it is absolutely safe to use your card on kiranaworld.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your kiranaworld account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher / coupon code that you have. The amount will automatically be deducted from your invoice value.

What is kiranaworld Wallet?

The kiranaworld Wallet is a pre-paid credit account that is associated with your kiranaworld account. This prepaid account allows you to pay a lump sum amount once to kiranaworld and then shop multiple times without having to pay each time. You can get your refund in this wallet.


Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) you can claim 5% discount coupon of your total order value.

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

How much are the delivery charges?

For orders less than Rs. 500/- there is a nominal delivery charge of Rs. 50/- , However There is no delivery charge for orders above Rs. 500/-.

Do you deliver in my area?

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

The minimum order value for delivery is Rs. 251/-.

Do you provide same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

What is Same Day Delivery?

kiranaworld has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 2:00 pm to 8.00 pm or 8:00 am to 2.00 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. *Subject to slot availability.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products.


Order Related

What are delivery slots?

Presently we have different delivery slots for a day, you can choose a delivery slot available after the ordering time. You cannot choose a slot prior to time of ordering. In exceptional cases kiranaworld reserves the right to change the delivery slot.

How can I check availability of next slot before placing order?

Once you log in to your account, you will notice that on the right side of the website, under “My Cart” the next available slot in which you can order will be displayed.

Can I change my order delivery slot after placing the order?

Delivery slot can be changed for an active order through the App.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

Why is there an order cancellation fee?

We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.
Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labour as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the kiranaworld app.

Customer Related

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at

88 77 77 8 770 or via email at care@kiranaworld.in

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 8 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with kiranaworld. Do write to us at care@kiranaworld.in in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.


Returns & Refund Policy

  • We have a "no questions asked return at delivery and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your account on kiranaworld. This can be used to pay for your subsequent shopping bills. If you have opted for cash on delivery, Pay only for the satisfied products.
  • Acceptance of returns & refund post-delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us via self-service on the kiranaworld app or contact our customer care numbers for any such requests.
  • If the order is canceled by customer after making payment before the scheduled delivery date, the refund shall be processed after standard deduction of 4% plus GST ( 2% for order, 2% for refund) as payment gateway fees (same is charged to Kiranaworld for every order). If customer chooses to refund the amount in KW wallet, there shall be no deduction and it can be used for future order unconditionally).
  • Note: As a Covid-19 safety and hygiene measure, we will not pick up any goods post-delivery. We request all our members to thoroughly check the products at the time of delivery.




Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

Where can I find currently running offers/ promotions?

You can find it in front page of the website/app.

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your kiranaworld.in account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

I am a corporate/ business. Can I place orders with kiranaworld.in?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please call on customer care at 88 77 77 9770 or contact us at sales@kiranaworld.in  to know more.

I’d like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@kiranaworld.in and we will try our best to make the product available to you.

There is a difference in the amount mentioned in the invoice sent by the store and the order value shown by kiranaworld when placing the order. Why should I pay the extra amount?

kiranaworld has a standard policy of weight variance up to 5% on its orders. However, in the case of fresh products sold by the Specialty Stores, the final weight can only be determined at the time of preparing the order. For example, a fresh chicken may weigh 1.15 KG while the order would have been taken for 1 KG. The Specialty Store would not be in a position to provide the exact weight requested for and would only be able to sell the fresh chicken in its entirety. To this extent, kiranaworld allows Specialty Stores to vary the weight of the product by up to 25%. This change in weight is reflected in the bill amount difference. You are requested to pay the amount in the bill provided by the retailer at the time of delivery along with the applicable delivery charges.

Please note that kiranaworld works with the Specialty Stores to limit the variance in weight to as low as possible.